Operations or Departmental Manager


Qualification level: 5

Typical duration: 30 months (excluding End-Point Assessment)

Typical delivery model: Day release (1 day every fortnight)

Operations or departmental managers manage teams and/or projects, and achieve operational or departmental goals as part of the delivery of the organisation’s strategy. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.


Maximum funding (the maximum amount government will fund for apprenticeship training): £7,000

Apprenticeships are funded either via your apprenticeship levy (if your organisation has an annual PAYE bill of over £3m) or via the Education and Skills Funding Agency (who provide 95-100% funding depending on the size of your business).

Entry requirements

The employer sets the entry requirements for the programme, but apprentices will need to achieve Level 2 English and Maths (GCSE or equivalent at grade 4/C+) before taking their end-point assessment.

Apprentices will develop the knowledge, skills and behaviours necessary to become ‘Occupationally Competent’ in the role. The main themes of what they will learn include:

  • Principles of Management Leadership in an Organisational Context
  • Managing Projects to Achieve Results
  • Managing Finance
  • Developing, Managing and Leading Individuals and Teams to Achieve Success
  • Managing Change
  • Using Reflective Practice to Inform Personal and Professional Development
  • Managing Stakeholder Relationships
  • Creating and Delivering Operational Plans

Apprentices completing the apprenticeship will also:

  • Gain their English and Maths at Level 2 (if they don’t already hold them).
  • Qualify to be full members of the Chartered Management Institute (CMI) and/or the Institute of Leadership and Management, and those with 3 years’ of management experience can apply for Chartered Manager status through the CMI.