Passenger Transport Operations Manager


Qualification level: 4

Typical duration: 18 months (excluding End-Point Assessment)

Offered at both our Birmingham and Doncaster campuses

Block release/day release/delivery in the workplace are available, subject to meeting demand and minimum numbers

The Passenger Transport Operations Manager apprenticeship gives learners the skills required to manage, plan and coordinate passenger transport operations in the rail, bus, coach, or tram sectors. They make a difference by overseeing the daily operation of the station or depot, ensuring business objectives are met and customers are able to travel safely, on time and in comfort from the beginning to the end of their chosen journey.


Maximum funding (the maximum amount government will fund for apprenticeship training): £12,000

Apprenticeships are funded either via your apprenticeship levy (if your organisation has an annual PAYE bill of over £3m) or via the Education and Skills Funding Agency (who provide 95-100% funding depending on the size of your business).

Entry requirements

The employer sets the entry requirements for the programme, but apprentices will need to achieve Level 2 English and Maths (GCSE or equivalent at grade 4/C+) before taking their end-point assessment.

Apprentices will develop the knowledge, skills and behaviours necessary to become ‘Occupationally Competent’ in the role. The main themes of what they will learn include:

  • Health and safety
  • Security procedures and systems
  • Customer service
  • Management information
  • Compliance checks and audits
  • Resource management

Apprentices completing the apprenticeship will also:

  • Gain their English and Maths at Level 2 (if they don’t already hold them).